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Privacy Policy

Privacy Policy for The Pulse Café & Eatery

Last Updated: December 2025


This Privacy Policy applies to: pulsecafe.ca and all related subdomains (including menu.pulsecafe.ca and catering.pulsecafe.ca)

 

1. Introduction

The Pulse Café & Eatery (“we,” “us,” or “our”) is committed to protecting your personal information and maintaining your trust. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.
By using our website or placing an online order, you agree to the practices described here.

 

2. Information We Collect

We may collect the following types of information:​

a. Information You Provide Directly

  • Email addresses (e.g., newsletter signup, contact form inquiries)

  • Contact details when you communicate with us

  • Order-related information when you place a catering or café order through our linked ordering pages

b. Information Collected Automatically

  • Device type, browser type, IP address

  • Website usage, pages viewed, clicks, and navigation patterns

  • Cookies and similar tracking technologies (as permitted by your browser settings)

c. Information Collected Through Our Online Ordering Partners

 

When you place an order through menu.pulsecafe.ca or catering.pulsecafe.ca, Square collects additional information necessary to process your order, including:

  • Name

  • Delivery or pickup address

  • Payment information

  • Order details

Square processes this information under its own privacy policy, and we do not store or handle your payment card details.

 

3. How We Use Your Information

We use your information to:

  • Process café and catering orders

  • Respond to inquiries or customer service requests

  • Send updates, promotions, or newsletters (if you opt in)

  • Improve our website and user experience

  • Maintain security and prevent fraud

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

 

4. Payments & Security (Square Processing)

All payment transactions for online orders are securely processed through Square, a PCI-compliant third-party payment processor.

Important:

  • We do not store or have access to your credit card number.

  • Square encrypts and processes all payments using industry-standard security protocols.

  • You can review Square’s Privacy Policy at: https://squareup.com/legal/privacy

 

5. How We Share Your Information

We may share information with:

a. Service Providers

Only when necessary to perform services on our behalf, such as:

  • Square (ordering & payments)

  • Email or newsletter platforms

  • Website hosting providers

 

These providers may only use your information to perform services for us.

b. Legal Requirements

We may disclose information if required by law or to protect our rights, comply with regulations, prevent fraud, or respond to lawful requests.

We never sell personal data.

 

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Remember preferences

  • Analyze traffic and usage patterns

  • Support marketing efforts

You can manage cookies through your browser settings.
Disabling cookies may affect certain features of the site.

 

7. Email Communications

If you provide your email address, you may receive:

  • Order confirmations or updates

  • Customer service responses

  • Optional newsletters, promotions, or announcements

You may unsubscribe from marketing emails at any time by clicking “unsubscribe” in any email or by contacting us directly.

 

8. Data Retention

We keep personal information only as long as necessary for:

  • Order fulfillment

  • Legal or accounting requirements

  • Ongoing customer relationships (if you choose)

When information is no longer required, we securely delete or anonymize it.

 

9. Your Privacy Rights (PIPEDA – Canada)

Under Canadian privacy law, you have the right to:

  • Access the personal information we hold about you

  • Request corrections

  • Withdraw consent to email marketing

  • Request deletion of certain information (subject to legal requirements)

You may exercise these rights by contacting us using the information below.

 

10. Third-Party Links

Our website contains links to external sites, including Square Online ordering pages.
We are not responsible for the privacy practices or content of third-party websites.

 

11. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect your information against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

No system is completely secure, but we take appropriate steps to protect your data.

 

12. Children’s Privacy

Our website is not directed to children under 13.
We do not knowingly collect information from minors without parental consent.

 

13. Updates to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date at the top indicates the latest revision.
Continued use of our website means you accept the updated terms.

 

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

The Pulse Café & Eatery
Email: info@pulsecafe.ca
Website: pulsecafe.ca

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